Legal / Legal Information

This page contains the company's basic information, distance selling and cancellation terms, complaint procedure, and data protection and consumer protection information as required by Australian law.

Privacy Contact

Seller and Company Information

Company:Optionharbor
Address:123 George Street, Sydney NSW 2000, Australia
Phone: + (358) 45 278-96-31
Email: Optionharbor@outlook.com
ABN: 1234567-8
GST:Added to invoices in accordance with applicable law

Distance Selling and Consumer Right of Withdrawal

Deliveries from Optionharbor are purchased as distance sales, and consumers generally have a 14-day right of withdrawal from receipt of the agreement. However, the right of withdrawal does not apply to perishable goods, such as fresh flowers, if the product may spoil or expire quickly.

If the right of withdrawal is available, the consumer bears the cost of returning the products unless otherwise agreed. Withdrawal is notified clearly by email or via the form on theContactpage.

Note:

For fresh flowers and custom bouquets, cancellation terms differ: if delivery has commenced or the product is customised according to the customer's wishes, the right of withdrawal may not always apply.

Terms of Delivery and Liability

We deliver flowers across Australia within the agreed delivery window. Delivery time is stated at the time of order. We are not liable for delays caused by third parties (e.g., postal services), but we do our best in communication and rectification.

Delivery confirmation is sent by email.
In case of damage, contact us immediately.
Liability is limited to replacing the products or refunding the price, unless otherwise agreed.

Terms of Delivery – Details

We accept common payment methods (credit card, online banking). Payment is charged when the order is placed. Invoices and receipts are sent by email.

Complaints are handled promptly. Report the issue within 7 days of delivery by email toOptionharbor@outlook.comor using theContactpage's contact method.

We offer high-quality flowers and careful packaging. If the product does not match the order or is clearly defective, we will rectify the situation by refunding or delivering a replacement product.

Returns and Refunds

Refunds are processed depending on the order's payment method and are returned to the original payment method. Processing time is normally 14 business days after the decision on compensation.

If the product has a quality defect, contact us with a photo. We need the order number, delivery date, and a photo for as accurate an assessment as possible.

Data Protection Officer and Data Processing

Data Controller: Optionharbor. The customer register is used for order processing, customer service, and legal obligations. Processing of personal data is based on the performance of the order and legitimate interest (customer relationship management).

Your rights: access, rectification, erasure (in limited situations), restriction of processing, and objection. More information and contact:Privacy Policy.

Data retention: order data is retained in accordance with accounting law and customer communication for 2–5 years as needed.

Complaints and Dispute Resolution Procedure

Primarily, complaints are handled by contacting Optionharbor. If the matter remains unresolved, the consumer has the right to refer the matter to the Australian Financial Complaints Authority (AFCA) or use the European Union's ODR portal.

Australian Financial Complaints Authority: www.afca.org.au
European Commission ODR:ODR

Please first contact Optionharbor:Contact.

Final Notice

The information on this page is general and intended as indicative information about Australian consumer protection law and distance selling requirements. Up-to-date details and official terms can always be found in the terms provided with the order and thePrivacy Policy.