Privacy Policy

1. Data Controller and Contact Information

Data Controller: Optionharbor ("Service"). Contact details: 1 Martin Place, Sydney NSW 2000, Australia. Email: Optionharbor@outlook.com. Phone: +61 2 4567 8963. This privacy policy describes the processing of personal data on the website optionharbor.com and related services, such as ordering flowers and customer service.

2. Personal Data Processed

We process, for example, the following data: name, contact details (address, email, phone), order content and delivery information, payment transaction data (not full card details), customer communications, feedback, and usage data collected through cookies and similar technologies (such as browsing behavior and device information). Data may be combined with order-specific events and delivery schedules to improve service usability and quality.

3. Purposes and Legal Basis for Processing

Data is processed for receiving, delivering, and invoicing orders, providing customer service, developing the Service, preventing misuse, and fulfilling legal obligations. Legal bases include contract (order processing and delivery), legitimate interest (service maintenance and development, customer communication), and consent where required, for example, for electronic direct marketing or cookies, as detailed below.

4. Cookies and Similar Technologies

The website optionharbor.com uses cookies and local storage for functionality, analytics, and improving user experience. Necessary cookies enable basic functions such as secure site use and features like the shopping cart. Performance and development cookies help understand usage and improve content. You can manage cookie settings via your browser or the site's notification banner. Consent-based cookies are set only after acceptance, and consent can be withdrawn at any time by changing settings.

5. Data Retention Period

We retain personal data only as long as necessary for the purposes described above or as required by law. Order data is retained in accordance with accounting legislation. Marketing-related data is retained until you withdraw consent or object to processing. After retention periods expire, data is securely deleted or anonymized.

6. Data Recipients and Transfers

We may disclose data to service providers who process it on our behalf, for example, in payment services, deliveries, and customer support systems. Agreements require service providers to ensure data confidentiality and security. Data is generally not transferred outside the EU/EEA. If transfers occur, we use appropriate safeguards, such as EU Standard Contractual Clauses and other mechanisms required by law.

7. Data Subject Rights

You have the right to access your data, request correction of inaccurate data, and, in certain cases, request deletion or restriction of processing. You may also object to processing based on legitimate interest and withdraw consent where processing is based on consent. Additionally, you have the right to data portability in accordance with applicable law. Requests can be submitted to the contact details in section 1. If you believe processing is not lawful, you may lodge a complaint with the supervisory authority.

8. Data Security

We take data security seriously and use technical and organizational measures to protect data from unauthorized access, alteration, and loss. Access to personal data is limited to those who need it for their work. Security practices are reviewed regularly, and agreements with service providers include obligations for implementing data security.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in law or the Service. Significant changes will be notified on the website optionharbor.com and, if necessary, through other communication channels. We encourage you to review the policy regularly to stay informed about processing practices and your rights.

10. Contact

If you have questions about the processing of personal data or wish to exercise your rights, please contact us at Optionharbor@outlook.com or by phone at +61 2 4567 8963. You may also write to 1 Martin Place, Sydney NSW 2000, Australia. More information about terms and practices is available in theLegalandContact.